Fun things comcast reps say - was Re: comcast alert

Caleb Call calebcall at
Fri Jan 25 16:05:25 MST 2013

On Jan 25, 2013, at 3:51 PM, Michael Torrie <torriem at> wrote:

> On 01/25/2013 03:24 PM, Joshua Marsh wrote:
> On 01/25/2013 03:24 PM, Joshua Marsh wrote:
>> One of my favorite support calls with them went like this:
>> My Brother: Our Internet is really slow.
>> Comcast Support: Do you have more than one computer?
>> My Brother: Yes.
>> Comcast Support: Are you pressing enter at the same time?
>> My Brother: Huh?
>> Comcast Support: If you are both in the browser and press 
> Maybe we can start a new entertaining thread here.  Everyone post their
> favorite comcast (or other) gaffes.
> One of my favorites was when the rep told me to unplug the cable from
> the wall so it can "degauss."  What a hoot.
> I also on numerous occasions had to pretend I was using Windows and
> translate what they asked of me into Linux commands on the fly.  After
> checking some settings, the rep said, now reboot so that your computer
> can get a new address.  So I did an ifdown and ifup, ran ifconfig, and
> then sat there for a bit, and then said, "okay it's back up."  The rep
> said, "wow your computer boots up so fast."
> For the last five years I had comcast in Provo, I had zero problems with
> it, after five years of many problems.  So who knows. Maybe they finally
> go their act together.
> /*
> PLUG:, #utah on
> Unsubscribe:
> Don't fear the penguin.
> */

Recently, I've been trying to get their modem to be an actual modem and not a router as well, I found I needed to call and ask them to put it in to bridge mode.  No problem, they must need to push me a new boot file.  Call them up, ask them to put it in to bridge mode I get the response, "Sure, one moment"...about 15 seconds later she says, "All done!".  Wow, that was quick and don't you atleast need to reboot my modem to get a new boot file loaded?  "Nope, to put your modem in to bridge mode we just need to turn off the firewall and turn off DHCP."  After going the rounds trying to explain double-natting, etc I finally gave up and went a bought a new modem only device.  

I will say, having business class comcast is worlds better than their residential service.  Among the many other technical benefits, the support is generally competent, they will usually come out same day for service calls (even on weekends), and your call wait is usually <3mins vs. 1hr+ for the residential support.

More information about the PLUG mailing list