open source ticketing system

Make Compile makecompile at
Fri Oct 7 20:01:56 MDT 2011

hi guys, 

anyone here can advise good open source ticket system where this system can implement category problem based on the defined problem. I mean the problem can categorize on a specific element on which the staff or user can easily filter/query on that particular element to track down the problem fast. Anyone here. Thanks in advance..

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