Stuart Jansen sjansen at
Fri Nov 12 12:36:10 MST 2010

On Fri, 2010-11-12 at 10:55 -0700, Steven Alligood wrote:
> And yes, if you want to be sure the car's brake lights work correctly, 
> don't ask the salesman, whose job is to make you buy anything that he 
> makes a commission on, but take it to an independent mechanic who has 
> your interests at heart.

How exactly do you propose taking an Internet connection "to the

You don't get to call Kimball an idiot for giving it a try, then turn
around and call him an idiot for not kicking the tires.

Why are you so confident that all companies are out to screw their
customers just because someone once told you it's the way things work?
The truth is that many companies realize the importance of customer
satisfaction and go out of their way to keep them happy. Perhaps it
makes sense to sell a lemon since people rarely buy cars, but with a
subscription service like an Internet connection, the true value is in a
continuing relationship. In fact, I'd go so far as to say that you're
the one being stupid with your knee-jerk "caveat emptor" insults.

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