XMission question [was: Utopia Advise]

Matthew Walker rorith at kydance.net
Mon Mar 19 23:11:57 MDT 2007

On Mon, March 19, 2007 9:51 pm, Gary Thornock wrote:
> --- Alex Esplin <alex.esplin at gmail.com> wrote:
>> Is XMission available in Utah County?
>> I haven't had to worry about my connection because I live in
>> BYU Student Family Housing, but we're moving this weekend and
>> I'm looking for a provider.  I called MStar and they said their
>> iProvo service isn't available where I'm going (900 S. 900 E.
>> area), and I'd like to stay at or under $40/month.  I don't
>> need phone or tv, just fast, reliable internet.  Any other
>> suggestions?
> XMission is available in Utah County by dialup, DSL or Utopia.
> It sounds like you're in Provo, so Utopia is out.  Even if you
> could get iProvo, XMission isn't available on iProvo.
> I'd suggest calling XMission and having them check if your
> address qualifies for DSL.  If so, they're reputed to be very
> helpful in the process of getting DSL installed and working.  If
> you can't get DSL, then you're pretty much stuck with either
> dialup or, if it's available, Comcast.

'Very Helpful' is an understatement. When I was first getting set up, I was having some
problems getting my router configured. I called qwest. There were no help. I called
xmission. The first tech tried to help, couldn't figure it out, and promptly transferred
me to their head DSL tech. (At least, so they claimed. I don't really care if it was the
truth or not, because they made me /feel/ important.)

And their announcements about service downtime are incredible. They give nice detailed
synopsis of what they're doing, and why. They treat you like an intelligent human being.

One night a year or two ago, one of their core routers was getting attacked, and the
network was in bad shape. I got on IRC to see if the techs knew of an ETA, and saw one
of the bigwigs in chat, saying he was on his way in from home to help with the problem.

Matthew Walker
Kydance Hosting & Consulting
LAMP Specialist

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