macbook trouble

Matthew Walker rorith at
Mon Dec 11 13:38:59 MST 2006

On Mon, December 11, 2006 1:27 pm, Michael Torrie wrote:
> Apple treats their customers quite well and despite the problems that
> I've seen with various MacBook Pros (not a high percentage), I'd still
> go with Apple over Dell.

Glad to hear this hasn't changed.

A story I always relate when people talk about customer service:

When I was in highschool, my mom bought a Mac. A PowerMac 7100, if I
remember right. Anyway, it arrived a few days later, and the box with the
monitor inside had been damaged in shipping. The plastic around the screen
was severely cracked. My mom called Apple, and reported the problem. They
told her to pack the box back up, and put in on the porch.

By the next afternoon, there was a new monitor on our doorstep,
overnighted from who knows where, free of charge.

Matthew Walker
Kydance Hosting & Consulting
LAMP Specialist

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