Jeremy Hansen atticusser at gmail.com
Fri Apr 7 09:45:37 MDT 2006

On 4/6/06, Ross Werner <ross at indessed.com> wrote:
> But I'm wary of quality concerns and wonder if
> I shouldn't just get a crappy landline from Qworst.

I don't know if you were serious about moving to Qwest, but I think "crappy"
and "worst" are the right choice of words there. Recently my wife and I went
from being an all-wireless phone family (did it for 2 years, but just too
many annoyances) to signing up with Qwest for a bundle package.

Long story short, do NOT believe the price you are quoted for phone service,
or any of their other services for that matter. We've had the service since
November and so far the taxes and fees that Qwest charges have consistently
been 60%+, and on one ocassion almost 100%, of the original quoted service
charge. That's almost double the out-of-pocket cost than we expected when we
signed up.

To give you an example, my phone service charge for last month (as for every
month) was $25.99. Taxes and fees totaled $16.66 bringing my total bill to
42.65! That was just for the home phone service INCLUDING a $5 bundle
discount since I have wireless service and a basic long distance package as
well (the LD is actually a pretty good deal - 99 cents/month for free nights
and weekends which applies to the wireless service too).

To add insult to injury, they've screwed up our bill 3 out of the last 4
months, charging us for services of other customers (including AOL of all
things) simply because the phone number we were assigned used to be assigned
to someone else. Plus they wouldn't let us bundle our DirecTV bill with the
other services even though they offer that because we weren't new customers.
Oh yeah, they also charge basically the same taxes and fees for every
service too, so this same problem occurs 3 times on my bill to different

None of this even addresses the horrible customer service. It took 2 weeks
and countless support calls just to get the phone turned on at my house.
What was the problem? They had to connect something in the box. I repeat, it
took 2 weeks for which I was charged for phone service which I did not have.

I am currently shopping around for high-speed internet or I would have
switched to VOIP already. Luckily, there is no contract for their services
except for wireless. Even with the wireless contract, it would probably
still be cheaper to pay the cancellation fee and go with some other provider
with fewer hidden fees.

OK, so I said long story short and it really wasn't, so sorry about that. I
suppose you can tell this a sore spot for me, especially since I didn't heed
the the red flags and signed up, against my better judgement, with a company
I knew had a poor track record. Serves me right for believing everything I
see on TV.

Now if you'll excuse me, I just found out that there are interesting, sexy
women just dying to get to know me over the phone. I'm hoping they can tell
me the secret to earning a 6 figure income working part-time out of my 1
bedroom apartment.

Jeremy Hansen

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