Jason Hall jason at
Wed Jul 20 08:56:15 MDT 2005

On Tuesday 19 July 2005 04:35 pm, Tyler Strickland wrote:
> On 07/19/2005 04:11 PM, C. Ed Felt wrote:
> > I am looking for a customizable Help Desk System that does the following:
> >
> >   1. Uses PHP and a db back end.

> I've a good friend who uses Request Tracker -
> - to do much of what you describe above
> for an Arizona school district.  He's been very happy with it.  If you
> like, I can put you in contact with him for deeper info.

RT is an amazing system, and does all his requirements, except that first one.  
It's been upgraded to run in mod_perl :)

We use it here.  Also, O'Reilly has a book coming out on it (bonus).

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