Loren Chandler loren at
Tue Jul 19 16:30:48 MDT 2005

This package may have most of your requirements covered already, and 
with modification you could probably add the others.


C. Ed Felt wrote:
> I am looking for a customizable Help Desk System that does the following:
>   1. Uses PHP and a db back end.
>   2. Ticket tracking and logging system for customer support cases.
>   3. agent, admin, manager logins and case/Knowledge Base creation and
>      management
>   4. Known issue tracker (built it bug tracker would probably be fine).
>   5. Open Source and free of course
>   6. A "tech level" solution article service (for techs to write
>      solutions to share with other techs).
>   7. A graduated Knowledge Base system where one or several references
>      tech level solutions can be used to create "supported" fixes for
>      common issues.
> I am willing to build this myself if need be, (but would rather not if 
> there is already something out there that does this).  I have looked 
> around and am not too impressed, and don't have much time to test every 
> free Help Desk system out there.  If there are bits and pieces any of 
> you have put together to do this or a full system that does it all, 
> please let me know.
> -Ed Felt
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