open source ticketing system

Make Compile makecompile at
Thu Oct 6 04:46:00 MDT 2011

hi guys, 

suggestion please. I need open source ticketing system that can compose several elements, I mean i can customize the reported problem based on the given element or simply can categorize the problem based on such problem. thanks in advance.. 

is OTRS and Itracker can do that ? 

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