sjansen at buscaluz.org
Mon Jan 28 12:18:44 MST 2008
On Mon, 2008-01-28 at 12:07 -0700, Steve wrote:
> In a nutshell I am working with a product that already receives and
> processes emails from clients and sticks those emails into a customer
> service que, creating tickets etc.
Sounds like you want RT. http://bestpractical.com/rt/
You might be surprised how little modification you need to do.
I'm pretty sure FogBuz also supports exactly what you want already.
"English doesn't borrow from other languages. It follows them down dark
allies, knocks them over, and goes through their pockets for loose
grammar." -- Seen on IRC
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