State of Live Support
bms at mscis.org
Mon Jan 21 12:42:02 MST 2008
I've seen some companies use a web interface with irc.freenode.net, and
a bot such as infobot for logging.
Stout Hosting LLC
> Hi everyone,
> I've got a client who is looking to add a live support option to his website.
> He's willing to pay people that will take chats etc, but would preffer
> a live support option that is fully open sourced, and prefferably
> Most of what I'm finding out there is either (a) Crap, or (b) Licensed per seat.
> A couple of must haves, would be auto chat logging, for manager review
> as well as an escalation function in case the tech gets in over
> his/her head and preferably fully rebrandable.
> Can anyone help me make any recommendations?
> Thanks in advance!
> PLUG: http://plug.org, #utah on irc.freenode.net
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> Don't fear the penguin.
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