State of Live Support

Brandon Stout bms at mscis.org
Mon Jan 21 12:42:02 MST 2008


I've seen some companies use a web interface with irc.freenode.net, and
a bot such as infobot for logging.

Brandon Stout
Stout Hosting LLC

Steve wrote:
> Hi everyone,
>
> I've got a client who is looking to add a live support option to his website.
> He's willing to pay people that will take chats etc, but would preffer
> a live support option that is fully open sourced, and prefferably
> GPL'd
>
> Most of what I'm finding out there is either (a) Crap, or (b) Licensed per seat.
>
> A couple of must haves, would be auto chat logging, for manager review
> as well as an escalation function in case the tech gets in over
> his/her head and preferably fully rebrandable.
>
> Can anyone help me make any recommendations?
>
> Thanks in advance!
>
> Sincerely,
> Steve
>
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