State of Live Support
smorrey at gmail.com
Sun Jan 20 22:49:51 MST 2008
I've got a client who is looking to add a live support option to his website.
He's willing to pay people that will take chats etc, but would preffer
a live support option that is fully open sourced, and prefferably
Most of what I'm finding out there is either (a) Crap, or (b) Licensed per seat.
A couple of must haves, would be auto chat logging, for manager review
as well as an escalation function in case the tech gets in over
his/her head and preferably fully rebrandable.
Can anyone help me make any recommendations?
Thanks in advance!
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