[OT] Need feedback from current iProvo MSTAR users

[Steve]

I had initial problems with MStar but am generally happy with them
now, but then again I'm on Utopia fiber not iProvo which I guess are
different things.

On 5/1/06, Jeremy Hansen <atticusser at gmail.com> wrote:
> My in-laws signed up for iProvo with Mstar last fall and had some initial
> very troubling circumstances.
>
> They signed up for both internet and phone service and shortly after it was
> supposed to be setup they turned off their phone service with Qwest only to
> find that the Mstar phone line wasn't working. To make a long story short,
> they couldn't get hold of anybody who had any clue how to help them. There
> were no contact numbers for support anywhere on their bill (so they say).
> Apparently there is no such thing as 24X7 at Mstar support so they couldn't
> even talk to a single person in any department for 3 days because it started
> on friday. Even then they had to be home to call or they couldn't
> troubleshoot it, which meant they had to miss work. In the end, it took 2
> weeks to fix the problem during which time they had borrowed my wife's cell
> phone which they used mostly for support calls.
>
> In Mstar's defense, they did receive a call about a week into the problem
> from the President of the company telling them that he would personally
> handle the situation and he also reimbursed us for the cell phone bill,
> however, I sort of count that as a bad sign since the issue should never
> have needed to escalate that high.
>
> Ultimately, they did get it working again and my in-laws have had no other
> problems since, and they only speak in raves of the service now
> (phone/internet service, not customer service). It may have simply been an
> issue of growing pains, but they idea of no night or weeked support is a
> huge turn-off to me.
>
> Jeremy Hansen
>
> On 5/1/06, Roberto Mello <rmello at fslc.usu.edu> wrote:
> >
> > Folks,
> >
> > I'm the president of the townhomes homeowners association, and our
> > contract with Comcast for video is expiring, so we are thinking of moving
> > to iProvo.
> >
> > Comcast has provided good, reliable video service at least (they bought
> > TCI Cablevision, who our original contract was with). But they have
> > increased the prices every single year, and are pretty hard to deal with.
> >
> > iProvo seems promising because they (MSTAR) are offering a 3 year set
> > price
> > non-exclusive contract, a price that is much cheaper than what we
> > currently pay for Comcast (Comcast is willing to match it though), and we
> > would be able to get internet service for all 19 units for $22.95 if all
> > units signed up. So for $34.90/unit/month every unit could have TV (63
> > channels, versus de 74 channels we currently have with Comcast) and
> > Internet service.
> >
> > Those are the pros. However, I have my share of reservations with iProvo.
> >
> > 1) We can't get a hold of anyone at Veracity, and we had been trying for
> >    months.
> >
> > 2) I've heard a fair share of horror stories about unreliability in all
> >    services.
> >
> > 3) MSTAR -- while at least responsive, whereas Veracity seems utterly
> >    dead for the public -- doesn't seem to have ANYONE we can reach with a
> >    remote clue of networking around. We have a server on iProvo right now,
> >    and it's taken them _2 WEEKS_ to set our PTR record so our mail can be
> >    accepted, but when they did, they _misspelled_ our domain name.
> >
> >
> > This has me worried. I've been championing moving our HOA from Comcast to
> > iProvo, but I'd like to hear from anyone who is a current user of MSTAR
> > about your experiences, particularly with regards to TV and phone.
> >
> > Responses can be sent off list if others don't want it going through the
> > list. Thanks in advance.
> >
> > -Roberto
> >
> > --
> > If people are good only because they fear punishment, and hope for reward,
> > then we are a sorry lot indeed.
> >                 -- Albert Einstein
> >
> > /*
> > PLUG: http://plug.org, #utah on irc.freenode.net
> > Unsubscribe: http://plug.org/mailman/options/plug
> > Don't fear the penguin.
> > */
> >
>
> /*
> PLUG: http://plug.org, #utah on irc.freenode.net
> Unsubscribe: http://plug.org/mailman/options/plug
> Don't fear the penguin.
> */
>