[OT] Need feedback from current iProvo MSTAR users

[Roberto Mello]

Folks,

I'm the president of the townhomes homeowners association, and our
contract with Comcast for video is expiring, so we are thinking of moving
to iProvo.

Comcast has provided good, reliable video service at least (they bought
TCI Cablevision, who our original contract was with). But they have
increased the prices every single year, and are pretty hard to deal with.

iProvo seems promising because they (MSTAR) are offering a 3 year set price
non-exclusive contract, a price that is much cheaper than what we
currently pay for Comcast (Comcast is willing to match it though), and we
would be able to get internet service for all 19 units for $22.95 if all
units signed up. So for $34.90/unit/month every unit could have TV (63
channels, versus de 74 channels we currently have with Comcast) and
Internet service.

Those are the pros. However, I have my share of reservations with iProvo.

1) We can't get a hold of anyone at Veracity, and we had been trying for
   months.

2) I've heard a fair share of horror stories about unreliability in all
   services.

3) MSTAR -- while at least responsive, whereas Veracity seems utterly
   dead for the public -- doesn't seem to have ANYONE we can reach with a
   remote clue of networking around. We have a server on iProvo right now,
   and it's taken them _2 WEEKS_ to set our PTR record so our mail can be
   accepted, but when they did, they _misspelled_ our domain name.


This has me worried. I've been championing moving our HOA from Comcast to
iProvo, but I'd like to hear from anyone who is a current user of MSTAR
about your experiences, particularly with regards to TV and phone.

Responses can be sent off list if others don't want it going through the
list. Thanks in advance.

-Roberto

-- 
If people are good only because they fear punishment, and hope for reward,
then we are a sorry lot indeed.
                -- Albert Einstein