tyler at tylers.org
Tue Jul 19 16:35:14 MDT 2005
On 07/19/2005 04:11 PM, C. Ed Felt wrote:
> I am looking for a customizable Help Desk System that does the following:
> 1. Uses PHP and a db back end.
> 2. Ticket tracking and logging system for customer support cases.
> 3. agent, admin, manager logins and case/Knowledge Base creation and
> 4. Known issue tracker (built it bug tracker would probably be fine).
> 5. Open Source and free of course
> 6. A "tech level" solution article service (for techs to write
> solutions to share with other techs).
> 7. A graduated Knowledge Base system where one or several references
> tech level solutions can be used to create "supported" fixes for
> common issues.
I've a good friend who uses Request Tracker -
http://www.bestpractical.com/rt/ - to do much of what you describe above
for an Arizona school district. He's been very happy with it. If you
like, I can put you in contact with him for deeper info.
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