Suggestions?

Tyler Strickland tyler at tylers.org
Tue Jul 19 16:35:14 MDT 2005


On 07/19/2005 04:11 PM, C. Ed Felt wrote:
> I am looking for a customizable Help Desk System that does the following:
> 
>   1. Uses PHP and a db back end.
>   2. Ticket tracking and logging system for customer support cases.
>   3. agent, admin, manager logins and case/Knowledge Base creation and
>      management
>   4. Known issue tracker (built it bug tracker would probably be fine).
>   5. Open Source and free of course
>   6. A "tech level" solution article service (for techs to write
>      solutions to share with other techs).
>   7. A graduated Knowledge Base system where one or several references
>      tech level solutions can be used to create "supported" fixes for
>      common issues.

I've a good friend who uses Request Tracker - 
http://www.bestpractical.com/rt/ - to do much of what you describe above 
for an Arizona school district.  He's been very happy with it.  If you 
like, I can put you in contact with him for deeper info.

--Tyler



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