loren at shopsite.com
Tue Jul 19 16:30:48 MDT 2005
This package may have most of your requirements covered already, and
with modification you could probably add the others.
C. Ed Felt wrote:
> I am looking for a customizable Help Desk System that does the following:
> 1. Uses PHP and a db back end.
> 2. Ticket tracking and logging system for customer support cases.
> 3. agent, admin, manager logins and case/Knowledge Base creation and
> 4. Known issue tracker (built it bug tracker would probably be fine).
> 5. Open Source and free of course
> 6. A "tech level" solution article service (for techs to write
> solutions to share with other techs).
> 7. A graduated Knowledge Base system where one or several references
> tech level solutions can be used to create "supported" fixes for
> common issues.
> I am willing to build this myself if need be, (but would rather not if
> there is already something out there that does this). I have looked
> around and am not too impressed, and don't have much time to test every
> free Help Desk system out there. If there are bits and pieces any of
> you have put together to do this or a full system that does it all,
> please let me know.
> -Ed Felt
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